Customer Service / Online Marketing – One Rock at a Time

How to move mountains – eCommerce & eMarketing strategy for success!

I was talking to a successful friend of mine today who was inferring that to be successful in business all one has to do is deliver perfection, (or better than anyone else) on time.

I agree to an extent, this is, after all a brand promise – “We deliver great product, within your timeframe” – a great brand promise that if achieved should keep customers happy.

I hear Grasshopper in the back saying “but what about price, isn’t that important too?” – sure, but price (in the ideal world for the businessman) should never be a deciding factor – note, I said in an ideal business world.

Now we come to my slant, and it has nothing to do with price. A good brand promise means nothing without good brand marketing. And good brand marketing is nothing without good brand comparison.

Grasshopper: “What do you mean? And are you saying price doesn’t matter?” – Author {Grasshopper has been known to have a one track mind!}

First, a brand promise is all about positioning, and postioning is all about finding out where you fit in the marketplace, and finding that fit is about identifying & exploiting your strengths or differentiating your competitors weaknesses. And that’s brand comparison. Phew, glad that’s out. And price is one of those comparisons, but not the only, or most important. If it were, what car do you think everyone would be driving? That’s right… Hyundai. (Or one of those little Chinese things that is made the same size as a coffin on purpose – especially on Los Angeles Freeways).

So my contention is, getting back to the premise of this piece, is that “Delivering perfect product, on time” is for naught if that is not communicated effectively or is not different (or different enough) from anything that the competition is doing or delivering. (In the world of the blind, the one-eyed man is king!)

Grasshopper rolls over in confused daze, “So it’s not about price?”

No Grasshopper, and BTW your Geely is double-parked.

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